Buyer Protection

How it works

When you pay, your money is held. The seller is only paid after you confirm the item arrived, or after the review period ends with tracking showing delivered.

You get your money back if

• The item never ships or never arrives.
• The item is clearly different from the listing (wrong item, wrong size, not as described).

How to report a problem

Open the order and tap 'Report a problem' before confirming delivery. We hold the money while we look into it and usually respond within 48 hours.

Not covered

• Deals or payments made outside Lovinzo.
• Changing your mind after receiving an item that matches the listing.